We charge a shipping rate of $9.99 per item. If you are buying 3 or more items please contact us at CustomerService@shoaza.com for a discounted rate.
Orders typically ship within 3 – 5 days, via USPS Priority or best method. Upon order being shipped, delivery times vary depending on delivery location. We currently ship to the lower 48 United States.
Ship to locations outside of the lower 48 United States should contact customer service at CustomerService@shoaza.com for options.
Buyer must contact Shoaza within 7 days of delivery of purchase. Shoaza will provide a replacement or refund within 15 days of receipt of returned goods. Items eligible for returns must be in the same condition as originally shipped and contain all original product packaging. A Return Authorization Number is required for all returns. Returns must be received at Shoaza within 10 days once the Return Authorization Number has been issued.
*** Returns/Refunds: If Shoaza.com ships the wrong item – all shipping costs will be covered by Shoaza.com otherwise Buyer is responsible for original & return shipping costs.
Specific Steps for Returns:
1. Request from CustomerService@shoaza.com, a Return Authorization Number.
2. The Requested Authorization Number must be visible on the outside of the shipping package.
3. A copy of the original receipt must be included within the returned package.